Terms and Conditions of Use i5 malaysia

1 Introduction

Welcome to i5 malaysia. This document contains the terms and conditions governing the use of the platform, website, mobile app, and all services provided by i5 malaysia (hereinafter referred to as the "Platform" or "we").

By accessing, registering, or using any part of the Platform, you confirm that you have read, understood, and agreed to be bound by all terms stated in this document, including our separately published Privacy Policy and Responsible Gaming Policy.

If you do not agree with any part of these terms, you are advised not to use the Platform. Continued use following any amendment to the terms constitutes acceptance of the updated terms.

2 Account Eligibility

To register and use the i5 malaysia Platform, you must meet the following requirements:

• Must be at least 18 years old at the time of registration.
• Are an individual acting on your own behalf, not on behalf of any third party.
• Not be on any list of individuals prohibited from using online gambling services under applicable law.
• Not have been previously designated as a blocked or suspended user by i5 malaysia.
• Have full legal capacity to enter into a binding agreement.

I5 malaysia reserves the right to request proof of age and identity at any time. If a user is found not to meet these eligibility requirements, the account will be suspended immediately and any balance associated with ineligible activity will be forfeited.

3 Registration & Identity Verification

Each user is only permitted to hold one (1) account only at i5 malaysia. Multiple registrations, whether using different names, email addresses, phone numbers, or device information, are strictly prohibited.

During registration, you are required to provide accurate, truthful, and complete information. This includes your full name, active email address, phone number, and date of birth. You are responsible for keeping this information up to date at all times.

The KYC (Know Your Customer) process is part of our standard verification procedure. As part of this process, you may be required to submit a copy of a valid identity document (such as a MyKad or passport), proof of address, and any other supporting documents we deem necessary for legal compliance purposes.

Successful identity verification is a prerequisite for processing your first withdrawal. This process is designed to protect you as a user and to ensure our platform remains free from misuse.

4 Deposits & Payments

I5 malaysia supports a variety of deposit methods including online bank transfers (FPX), e-wallets, and other local payment methods. All deposits must be made through methods that have been registered and verified in your own name.

• Minimum and maximum deposit limits vary depending on the selected payment method.
• I5 malaysia does not charge additional fees on deposits; however, your financial institution may apply its own service charges.
• Funds deposited via third-party payment methods or on behalf of another person will be rejected and returned.
• You are responsible for ensuring that your registered bank account details are accurate and up to date.

I5 malaysia reserves the right to hold or review any suspicious deposits for anti-money laundering (AML) compliance purposes. In such cases, you may be asked to provide additional supporting documents.

5 Fund Withdrawals

Fund withdrawals are processed to the same bank account used for deposit, or to a verified account in your name. This is a standard security measure to prevent misappropriation of funds.

• Withdrawal requests are typically processed within under 5 minutes once all conditions have been met.
• Your first withdrawal requires completed KYC verification before it can be processed.
• Bonuses that have not met the rollover requirements cannot be withdrawn.
• I5 malaysia reserves the right to request additional verification for withdrawals exceeding certain limits.
• Withdrawals to unverified accounts or third-party accounts will not be processed.

6 Bonuses & Promotions

All bonuses and promotions offered by i5 malaysia are subject to the specific terms stated in each respective promotional offer. Users are advised to read and understand the conditions of each bonus before accepting it.

• Welcome bonuses, reload bonuses, and other promotional offers each carry different rollover requirements.
• Bonuses are only valid within the specified validity period and cannot be reactivated once expired.
• Each user is eligible for one welcome bonus only. Using multiple accounts to claim bonuses repeatedly constitutes fraud.
• I5 malaysia reserves the right to modify, suspend, or withdraw any promotional offer at any time without prior notice.
• Any attempt to abuse the bonus system will result in the bonus being cancelled and the account suspended.

7 Game Rules

All games available on i5 malaysia operate using an independently certified Random Number Generator (RNG). This ensures that every game outcome is random, fair, and cannot be manipulated by any party, including i5 malaysia itself.

In exceptional technical situations such as connection interruptions or system failures during an active game, i5 Malaysia will make every effort to resolve the issue based on transaction records stored in our system. Decisions made by i5 Malaysia in such situations are final.

• Users are responsible for ensuring their internet connection is stable while playing.
• Any wager placed accidentally or due to user error cannot be voided once confirmed by the system.
• Minimum and maximum betting limits for each game are displayed within the game interface.

8 Prohibited Activities

Users are strictly prohibited from engaging in any of the following activities on the i5 malaysia platform:

• Using bots, automated scripts, or any technology to automate betting or interactions with the platform.
• Colluding with other users to manipulate game outcomes.
• Exploiting technical bugs or system vulnerabilities for unfair advantage. Any bugs discovered must be reported to customer support immediately.
• Depositing funds obtained through illegal means or using the platform for money laundering purposes.
• Registering using a false identity or another person's identity.
• Selling, transferring, or lending your account to any other party.
• Threatening, harassing, or behaving rudely towards customer support staff or other users.

9 Privacy & Data Protection

I5 malaysia respects your privacy. All personal data collected during registration and use of the platform is handled in accordance with our Privacy Policy, available at Privacy Policy page.

In summary, we collect data necessary for identity verification, transaction processing, legal compliance, and service improvement. We will not sell or disclose your personal data to third parties without your consent, except where required by law.

• Your data is protected with 256-bit SSL encryption.
• You have the right to request access, correction, or deletion of your personal data.
• Use of this platform signifies your consent to the collection and processing of data as described in our Privacy Policy.

10 Liability Limits

The i5 malaysia platform is provided on an "as-is" basis. While we strive to ensure the platform operates smoothly at all times, we cannot fully guarantee that the service will be free from interruptions, delays, or technical errors.

To the extent permitted by law, i5 malaysia shall not be liable for any indirect, consequential, or exemplary losses arising from the use of or inability to use the platform, including but not limited to financial losses resulting from technical issues.

• You use this platform entirely at your own risk.
• I5 malaysia is not liable for any losses caused by unauthorised access to your account resulting from your own negligence.
• Our maximum liability under any circumstance is limited to the total amount you have deposited in the 30 days preceding the relevant incident.

11 Account Closure & Suspension

I5 malaysia reserves the right to suspend or close a user's account at any time, with or without prior notice, for reasons including but not limited to a breach of these terms, suspicious activity, or at the request of the relevant authorities.

Users may also request closure of their own account at any time through the account settings section or by contacting customer support. In the case of voluntary closure, any eligible balance will be returned once all withdrawal conditions have been met.

• Accounts inactive for more than 12 consecutive months may be subject to administrative fees.
• Users whose accounts are closed due to a breach of terms are not entitled to recover any forfeited bonuses.
• Any account closure decision may be appealed through our official customer support channels.

12 Terms Amendment & Applicable Law

I5 malaysia reserves the right to amend, update, or replace any part of these terms and conditions at any time. Significant changes will be communicated to users via an in-platform notice or through your registered email.

Continued use of the platform after any amendments to the terms take effect is considered acceptance of the updated terms. You are advised to review this page periodically to stay informed of any recent changes.

These terms and conditions are governed by applicable law. Any dispute arising from or in connection with these terms shall first be resolved through good-faith negotiation before any formal legal action is taken.