Your privacy is our priority. This document clearly explains how i5 Malaysia collects, uses, stores, and protects your personal information every time you use our platform.
We believe you have the right to know how your information is handled. This is our commitment to every user.
We only collect data that is strictly necessary for a specific purpose. No excessive or irrelevant data collection is carried out without your knowledge.
All your data is protected with 256-bit SSL encryption — the same standard used by leading Malaysian financial institutions to safeguard sensitive information.
I5 Malaysia does not sell, rent, or disclose your personal data to third parties for marketing purposes without your explicit consent.
You may access, update, amend, or request deletion of your personal data at any time through your account settings or by contacting our team.
Your personal data is retained only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law.
We operate in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and all relevant applicable legislation, ensuring your rights are always protected.
I5 Malaysia takes our responsibility to protect your privacy seriously. This Privacy Policy explains how we handle the personal information you provide when using the website, mobile app, and all services offered by the i5 Malaysia platform.
This document is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). By using our platform, you confirm that you have read and understood this policy and agree to the way we process your personal data as described herein.
If you have any concerns or questions about how we handle your data, you may reach our team through the customer support channels available on the platform. We are always happy to provide further clarification on any matter you find unclear.
Quick Summary: We collect only what is necessary, store it securely, and do not share it with anyone without a legitimate reason. You may request access to or deletion of your data at any time.
Depending on how you interact with our platform, i5 Malaysia may collect the following categories of information:
| Data Category | Sample Information | Purpose of Collection |
|---|---|---|
| Identity Data | Full name, date of birth, MyKad/passport number | Identity verification (KYC), legal compliance |
| Contact Data | Email address, phone number | Account communications, transaction notifications |
| Financial Data | Bank account number, deposit and withdrawal records | Payment processing, transaction verification |
| Technical Data | IP address, device type, browser, operating system | Account security, fraud detection |
| Usage Data | Game records, betting history, platform activity | Service improvement, responsible gaming |
| Location Data | State/region based on IP | Geo-zone compliance, fraud detection |
Note: We do not collect sensitive information such as medical records, religious beliefs, or political views. All data collected is limited strictly to what is required for the platform's operational needs.
The personal data we collect is used for the following purposes:
We will only use your data for purposes other than those stated above where it is reasonably related to the original purpose, or where required by law.
I5 Malaysia does not sell your personal data. However, in certain limited situations, we may share data with the following parties:
Every third party we engage is required to handle your data in accordance with high data protection standards and to use it solely for the specific purposes agreed upon. We do not permit third parties to use your data for their own marketing purposes.
Important: Any data sharing with third parties is carried out based on legitimate business needs and is protected by legally binding data protection agreements.
We implement a range of technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or accidental disclosure.
While we make every effort to protect your data, no internet security system can be guaranteed 100% safe. You also play an important role in keeping your account secure by ensuring your password is strong and not shared with anyone.
Security Tips: Use a unique and strong password for your i5 Malaysia account. Avoid logging in over unsecured public Wi-Fi, and always log out after using the platform.
I5 Malaysia uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
We use various types of cookies for different purposes:
You can manage your cookie settings through your internet browser settings. Please note that disabling certain cookies may affect the functionality and user experience of our platform.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data we hold about you:
You have the right to request a copy of the personal data we hold about you. Such requests will be processed within 21 working days.
If any of your data is inaccurate or incomplete, you may request a correction through your account settings or via customer support.
You may request the deletion of your personal data, subject to mandatory data retention requirements applicable to our platform under the law.
You may object to the processing of your data for direct marketing purposes at any time by updating your notification settings in your account.
You have the right to receive your personal data in a machine-readable format for transfer to another service provider if required.
To exercise any of the above rights, please contact our customer support team via live chat on the platform. We will endeavour to process your request within a reasonable timeframe.
The i5 Malaysia platform is strictly for adult users aged 18 and above. We do not intentionally collect or process personal data from individuals under the age of 18.
Should we discover that personal data of a minor has been collected without our knowledge, we will take immediate steps to delete that information and close the account in question. Parents and guardians who become aware that their child has registered on this platform are urged to contact us immediately.
For Parents: We encourage you to monitor your children's online activities at all times and to use appropriate parental control software to prevent access to adult gambling platforms.
In the course of our operations, your data may be processed or stored on servers located outside Malaysia. Any such international data transfers are only made to countries or entities that provide an equivalent or higher level of data protection than Malaysian standards.
We ensure that all cross-border data transfers are safeguarded by appropriate mechanisms, including standard data transfer agreements and contractual clauses that meet the relevant data protection requirements.
I5 Malaysia reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any significant changes will be communicated to you via an in-platform notice or your registered email.
The "Last Updated" date at the top of this document indicates when this policy was last reviewed. We encourage you to check this page periodically to stay informed about how we protect your information.
Your continued use of the i5 Malaysia platform after any amendments to this policy take effect will be deemed as your acceptance of those changes.
If you have any questions, concerns, or complaints regarding how i5 Malaysia handles your personal data, we encourage you to contact us directly. Our data protection team is ready to assist you.
We are committed to responding to all privacy-related enquiries within three (3) working days. If you are not satisfied with our response, you have the right to lodge a complaint with Malaysia's Personal Data Protection Department.
Our Commitment: Every privacy complaint will be handled seriously, confidentially, and within a set timeframe. Your privacy is not merely a legal obligation to us — it is a moral responsibility we uphold.
Register an i5 Malaysia account today and enjoy a secure, fast, and trusted gaming platform with the highest level of data protection.